Durable Medical Equipment Services
Tri-Cities personnel are thoroughly trained to
take messages for oxygen refills, take
equipment repair requests, correctly
transcribe questions, take new equipment
orders, and then promptly direct these
messages to the appropriate technician or
respiratory therapist.
We provide the prompt,
personal service your clients and referral
sources want, while freeing your technicians
and respiratory therapists from time consuming
conversations and paperwork.
Messages and new
orders for the following business day can be
held or delivered as you direct. And, all
messages and new orders are faxed to your
branch the next business day, or as you
direct.
Information taken for your Durable Medical Equipment orders includes:
- Referral Source and Phone Number
- Patient Name
- Patient Address
- Patient Phone Number
- Delivery Address
- Billing Address
- Date of Birth
- Social Security Number
- Medical Insurance Information
- Ordering Physician's Name
- Diagnosis
- 02 Sat
- Height and Weight
- Equipment Requested
Each message and new DME order also includes
the Time Taken, Operator Identification
Number, and On-Call Response Time. In the
event a referral source is unable to provide
certain information, the technician on call
will be notified of the missing information,
allowing the technician delivering the
equipment to obtain the information for the
branch upon delivery.
You can't afford to miss telephone calls
and the potential business they may represent.
TRI-CITIES Telephone Answering Service • 14210 Olympic Drive
P.O. Box 581 • Clearlake, CA 95422
TELEPHONE: (707) 994-7427 • TOLL FREE: (800) 414-4614 • FAX: (707) 994-7249 • EMAIL
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