24/7 live answering service for Business and Medical clients since 1993.

Tri Cities’ live telephone answering, messaging and order taking services are professional, affordable and reliable. Our highly trained, accent-free telephone answering secretaries handle your calls in the exact manner you have instructed, then efficiently distribute your messages, freeing you and your staff from time consuming conversations and paperwork.

Tri Cities can handle your overflow calls during company peak hours when your employees are tied up with customer service and need assistance, so you never miss a call. We also provide support after hours, on holidays, weekends, vacation, and during special events. No need to hire extra staff – you save time and money.

Our specialized software provides the telephone answering secretary with a view of your specific business information when your customers call. When your customers speak with a professional, friendly and responsive representative of your company every time they call, their confidence in you grows.

Message Services Include:

• Accurate and informative messages
• Ad response
• Appointment setting
• Alarm monitoring
• Call routing
• Call forwarding
• Corporate answering
• Custom answering
• Help desk
• Electronic message delivery
• Live operators with no accent
• Mail service
• Message delivery to voicemail, cell phone, e-mail, text, fax or all
• National answering
• No longterm contracts
• Order taking
• Digital paging
• Reminder service
• Reservation taking
• Toll-free numbers
• Voice logger
• Wake-up calls